Purchase conditions

Shipment

For shipments to mainland Spain and mainland Portugal, we use the courier service of Correos or MRW on working days (Monday to Friday, not public holidays, either at origin or destination). Please note that the contracted delivery service has a delivery time of 9 to 19 hours, so delivery at one time or another depends on the delivery route of the courier.

We do not ship to the Canary Islands, Ceuta and Melilla.

Returns

If you need to make a refund, you can exchange the product for another one or make a refund. Please send an e-mail explaining the incident to info@serclet.com.

There is a 15 days period from the date of receipt of the order to make a change or return.

When we receive the package we check it out and if it is in good condition, we will refund the amount you paid for the product in the bank account you indicated to us within a maximum of 7 days. The costs of shipping of the returned products are assumed by the customer, unless the return is due to defects in the goods or a service error.

If you wish to make a product change, you can process a return and purchase independently.

About the invoice

If you need an invoice, please email us at info@serclet.com after confirming your order.

About the payment method

During the purchase process you will be able to choose payment between Visa; Mastercard; Maestro; American Express. You can also pay by Bizum (only for elearning course) or Bank Transfer (only for ecommerce; at the moment of payment the shipment will be made), Apple Pay or Google Pay (only for ecommerce). The one that is most comfortable for you.

Is my purchase totally safe?

Your purchase in our store is completely safe. Whatever form of payment you choose, we have all the relevant security measures in place to ensure the safeguarding of your payment information.

In addition, our secure payment gateways features 3Dsecure technology, which allows the buyer to be authenticated as a legitimate cardholder via a key. This makes network fraud impossible and ensures the complete security of transactions.

Special conditions for Schools

We offer a 5% discount voucher for schools. If you are interested in, send us the information regarding your school through this contact form available..

If you have any doubt, write us at info@serclet.com and we'll help you whatever you need.